Wayne Chaneski

Wayne Chaneski President

Do Your Customers Promote You?

Getting the right information about how satisfied your customers are with your services is the first step toward getting them to recommend you to others.

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Applying a Skills Matrix to Performance Review

Tracking an employee’s status in meeting key expectations can ease the overall review process.

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Multitasking Exposed

Is working on more than one task at once really more efficient than tackling one thing at a time?

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Point-of-Use Storage vs. 5S

Which of these two systems of organization is more appropriate depends on how often the items that need to be organized are used.

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Thinking About Starting a Business? Read This First.

Forming a new company requires more than just an entrepreneurial spirit.

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Preparing an Effective Job Interview

Filling an open position is a process that requires time and planning in order to meet the end goal: finding the right person for the job.

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The Art of Change

The answers to three basic questions should help organizations adapt and cope with necessary change.

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Employing the Right Leadership Style

Leadership, in general, involves guiding others. It makes sense to adopt different leadership styles in different situations, however, in order to be effective and produce the desired results.

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Employee Involvement in Continuous Improvement

Improvement within a company begins with identifying certain operational measures, and employee ownership of these measures is critical.

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OEE: The Gift That Keeps on Giving

Combining key data can paint a better picture of what is happening in a shop and help it make decisions that will yield the greatest long-term benefits.

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Persistence Pays Off

It may not come quickly or easily, but success is a worthy pursuit.

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The Ongoing Need for Cross-Training

Managing its effectiveness also will help build a highly skilled workforce.

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