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Do Your Customers Promote You?
Getting the right information about how satisfied your customers are with your services is the first step toward getting them to recommend you to others.
Read MoreApplying a Skills Matrix to Performance Review
Tracking an employee’s status in meeting key expectations can ease the overall review process.
Read MoreMultitasking Exposed
Is working on more than one task at once really more efficient than tackling one thing at a time?
Read MorePoint-of-Use Storage vs. 5S
Which of these two systems of organization is more appropriate depends on how often the items that need to be organized are used.
Read MoreThinking About Starting a Business? Read This First.
Forming a new company requires more than just an entrepreneurial spirit.
Read MorePreparing an Effective Job Interview
Filling an open position is a process that requires time and planning in order to meet the end goal: finding the right person for the job.
Read MoreThe Art of Change
The answers to three basic questions should help organizations adapt and cope with necessary change.
Read MoreEmploying the Right Leadership Style
Leadership, in general, involves guiding others. It makes sense to adopt different leadership styles in different situations, however, in order to be effective and produce the desired results.
Read MoreEmployee Involvement in Continuous Improvement
Improvement within a company begins with identifying certain operational measures, and employee ownership of these measures is critical.
Read MoreOEE: The Gift That Keeps on Giving
Combining key data can paint a better picture of what is happening in a shop and help it make decisions that will yield the greatest long-term benefits.
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The Ongoing Need for Cross-Training
Managing its effectiveness also will help build a highly skilled workforce.
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