Communication Platform Enables Machine Screen Sharing
GF Machining Solutions has introduced rConnect, a central communications platform for the company’s milling, EDM and laser texturing machines.
GF Machining Solutions has introduced rConnect, a central communications platform for the company’s milling, EDM and laser texturing machines. The first phase of rConnect is Live Remote Assistance (LRA), which enables customer-authorized remote assistance by connecting machines to GF Machining Solutions’ local diagnostics center and plants in real time. LRA enables remote diagnostics and inspection by a GF Machining Solutions technician or the manufacturer using the system.
LRA’s “customer cockpit” serves as the user interface for the machine operator, maintenance manager or operations manager. In enables central access to GF Machining Solutions’ digital services and provides the machine operator with support in the daily maintenance of the machine through status messages and machine performance reports.
Through LRA, instances of unexpected machine downtime are minimized and downtime is reduced when an issue does occur, thanks to faster diagnoses and interventions, the company says. LRA enables a manufacturer to interact directly with GF Machining Solutions via audio, video, chat, whiteboard, file transfer, screen sharing and system access. All interactions are logged and recorded. RConnect and LRA are powered by an instant virtual private network that provides highly secure access to the machine.
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