Glebar Creates Customer Care Service
The move is said to be in response to recent growth fueled by retiring expert talent, aging legacy machines, and the acquisitions of Tridex Technology and Everite
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Hwacheon Machinery America, Inc.
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Glebar Co. has reorganized investing in its service department. Strong recent growth fueled by retiring expert talent, aging legacy machines, and the acquisitions of Tridex Technology and Everite created the growing need to support the expansive Glebar install base, the company says. The service department has therefore been expanded and transformed into Glebar Customer Care.
“This reorganization bolsters our ability to be our customers’ end-to-end, full-service provider for everything related to operating their equipment and maintaining a healthy supply chain,” says Mark Scanel, vice president and general manager of Glebar Customer Care.
As customer’s needs grow and technology advances, machine upgrades help to meet these changes while improving efficiencies, Glebar says. The acquisitions of Tridex Technology and Everite allow the service teams to combine resources and technology to find the best solutions for customers. Glebar’s global distribution network, and the dedicated parts and consumables sales team, can deliver parts the next business day, minimizing downtime.
To support the Customer Care group, Glebar has hired Christopher DeFiori as vice president of operations. DeFiori comes to Glebar from Stryker, where he held numerous roles of increasing responsibility across supply chain and commercial operations.
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