Star Cutter Offers Remote AR Support
Star AR Support Solutions enables the company to remotely assist its customers via AR glasses and a wireless connection.
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Star Cutter Company announces Star AR Support Solutions, its new augmented reality (AR) capability that enables the company to remotely assist its customers – via AR glasses and a wireless connection – with application support, training, maintenance and troubleshooting on the Star Cutter NXT and UTG grinding machines. According to the company, this remote AR capability helps to reduce potential downtime, expediting service on the machines as well as bridging the skills gap faced by many companies today. Additionally, it can help reduce the cost-of-service visits.
The Star AR solution is designed for ease of use. Customers can either rent AR glasses from Star Cutter or purchase their own set. When an incident occurs, an AR session is initiated through a service request and the connection made via wireless technologies. Connecting via a PC, the Star Cutter technician is able to see exactly what the operator is seeing on the machine, enabling remote training, immediate insight on machine tool issues, execution of simple maintenance tasks and assistance with applications setup.
